Customer Service Representative

Join The Home Depot as a Customer Service Representative and be the solution expert for our customers. As a Customer Service Representative, you will handle returns and exchanges, resolve customer concerns, and ensure every customer leaves satisfied with their experience. You will be the go-to person for problem-solving, working at the customer service desk to turn challenging situations into positive outcomes and build lasting customer loyalty.

In this role, you will process a wide variety of transactions including returns, exchanges, special orders, and tool rentals. You will interpret store policies, work with management to find solutions, and coordinate with other departments to resolve issues quickly and effectively. Your excellent communication skills and calm, professional demeanor will help de-escalate tense situations and leave customers feeling heard and valued.

The Home Depot invests in comprehensive training for our Customer Service Representatives, including conflict resolution, company policies, and customer relationship management. We offer competitive pay, excellent benefits, and clear advancement opportunities. Many of our supervisors and managers began their careers in customer service roles, gaining valuable experience in problem-solving and leadership.

• Process returns, exchanges, and refunds according to company policy
• Resolve customer complaints and concerns professionally
• Issue store credits and process damaged merchandise claims
• Handle special orders and coordinate with vendors
• Manage tool rental transactions and equipment inspections
• Answer phone calls and direct customers to appropriate departments
• Maintain accurate records of all transactions and issues
• Communicate with management about recurring problems or policy questions
• Train new team members on customer service procedures
• Support other departments during peak times as needed

• High school diploma or GED equivalent required
• 1-2 years customer service experience preferred
• Excellent communication and problem-solving skills
• Ability to remain calm and professional under pressure
• Strong computer skills and ability to learn new systems
• Basic math skills for processing refunds and exchanges
• Flexible schedule including evenings, weekends, and holidays
• Patient, empathetic personality with conflict resolution abilities

• Competitive hourly wage ($16.50-$22.50 based on experience)
• Performance-based pay increases and quarterly bonuses
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with company match up to 6%
• Paid time off and holiday pay
• Employee discount (10-20% on merchandise)
• Flexible scheduling options
• Professional development and conflict resolution training
• Career advancement opportunities to supervisor roles
• Tuition reimbursement up to $5,000 annually
• Employee assistance program with counseling services